Help & Advice

Collier Trenerry Funeral Home are available 24 hours, and provide excellent support through these very difficult early stages of loss. We listen to your needs whilst providing you with experienced guidance as each next step arrives and decisions need to be made.

Whether a death occurs at home, in hospital or in a public place, the first person who should be contacted is a doctor. If someone dies in a public or private hospital, the attending doctor will usually sign the death certificate. Once a death has been confirmed, your family is able to contact Collier Trenerry who will guide you through the process of arranging your loved ones funeral and importantly transfer them from the place of death into our care.

If a death occurs as the result of an accident, unexpectedly or from non-natural causes the death must be reported to the coroner. This is normally done by the police, ambulance or hospital authority.

When making funeral arrangements with one of Collier Trenerry consultants, information is needed to register the death of your loved one. In order to complete the documentation we need to know:

  • Full names of the deceased
  • Date of birth and death
  • Place of birth and death
  • Marital status
  • Residential address of deceased
  • Occupation of the deceased
  • Names and dates of birth of all children (living, deceased or adopted)
  • Marriage details (where, age at marriage, spouse’s names)
  • Parents full names and occupations.


Once Collier Trenerry have registered the death with Births, Deaths and Marriages a certified copy of the death certificate can be obtained within fourteen days. This certificate is usually necessary for the completion of any legal and financial matters.

Please use our Death Registration Statement as a reference for what is needed.

To assist in finalising your loved ones affairs, there are people and organisations that may need to be contacted at the time of death. By doing this it may also ensure that you get the help and guidance you need.

We have developed a check list which some families have found helpful.

  • Accident Insurance
  • Accountant
  • Ambulance Service
  • Australian Taxation Office
  • Banks
  • Building Societies
  • Centrelink General Enquiries (1800 050 004)
  • Age Pension Enquiries (1800 050 004)
  • Chemist
  • Church or Religious Organisation
  • Clubs, Organisations and Associations
  • Companies (eg Directorships)
  • Credit Card Providers
  • Credit Unions
  • Dentist
  • Department Veteran Affairs (1800 050 004)
  • Doctor, Specialist or Hospital
  • Electoral Office (1300 135 736)
  • Electricity
  • Employer/former Employer
  • Executor of Will
  • Financial Institutions or Loan Companies
  • Friendly Society
  • Gardening Services
  • Gas
  • Home Appliance Rental
  • Home and Contents Insurance
  • Home Delivery Service (eg Newspapers, Milk, Subscriptions)
  • Home Nursing Help
  • Household Help
  • Landlord
  • Life Insurance
  • Local Council
  • Meals on Wheels
  • Medicare (13 20 11)
  • Optometrist
  • Post Office
  • Private Health Benefit Fund
  • School or College
  • Service Organisations (eg Library)
  • Solicitor or Public Trustee
  • Superannuation Company
  • Telephone Company
  • Trade Unions or Professional Associations
  • Vehicle Insurance
  • Vehicle Registration RTA (13 22 13)
  • Veterinary Surgeon